At Ergocult, we’re committed to ensuring that your furniture arrives safely and in a timely manner. Here are the details of our shipping policy:

Packaging:

We take great care to ensure that all furniture is packaged securely for shipping. Depending on the size and weight of the pieces, we may use a combination of protective materials like bubble wrap and foam, and sturdy boxes or crates to prevent damage during transit.

Shipping Method:

We use a variety of shipping methods depending on the size and weight of the furniture pieces and the destination. Smaller items are typically shipped via standard courier services, while larger pieces may require freight shipping.

Delivery Timeline:

We make every effort to ensure that your furniture is delivered within a reasonable timeframe. Delivery times may vary depending on the destination and the shipping method chosen. Once your order has shipped, we’ll provide you with a tracking number so you can keep tabs on its progress.

  • Orders require 8-12 business days for dispatch from our warehouse.
  • Once dispatched, estimated delivery time is 4-10 business days depending on product and your delivery location.
  • We cannot guarantee a specific delivery date or time as our couriers have their own schedules.
  • Please ensure that the delivery address you provide is accurate as we cannot make changes once the item has left our warehouse.
  • If you require delivery by a specific date, please contact us before making your purchase to ensure we can meet your requirements.

Costs:

Shipping costs for furniture will be 0, but it may vary depending on the size and weight of the pieces, the shipping method chosen, and the destination. We’ll provide you with a shipping quote at the time of purchase so you can budget accordingly.

In case of any queries and doubts, we are happy if you write to us at ergocult@gmail.com please don’t hesitate to contact us. We’re always here to help!

Returns & Refund:

At Ergocult, we are committed to providing you with high-quality furniture. However, in the unfortunate event that you receive any damaged items due to shipping, please notify us within 48 hours of delivery and send us photos of the damage. We will work with you to resolve the issue and find a satisfactory solution.

Please note that we do not accept returns or exchanges for any other reasons besides damage caused during shipping.

If you have any other questions or need further assistance, please do not hesitate to contact our friendly Manaia Care team at ergocult@gmail.com.com. We are always ready to help.